Refund policy
Return & Refund Policy – Pickora
At Pickora, we want every customer to have a positive and reliable shopping experience.
Because our products are shipped through international logistics, we do not accept physical returns for buyer’s remorse, change of mind, incorrect item selection, wrong size/color ordered, or other customer-related reasons.
Please do not send any items back without contacting us first. Unauthorized returns will not be accepted or refunded.
Refunds or Replacements
We may offer a refund or replacement in the following situations:
• The item arrives damaged or defective
• The wrong item was received
• The package is lost in transit
• The order is significantly delayed beyond the estimated delivery timeframe
To request support, please contact us within 7 days of delivery at
| support@pickorapicks.com |
| support@pickorapicks.com |
| support@pickorapicks.com |
| support@pickorapicks.com |
| support@pickorapicks.com |
• Your order number
• Photos or videos of the item and packaging, if applicable
• A brief description of the issue
Our support team will review your request and respond within 24 hours.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as it arrives. If your item is damaged, defective, or incorrect, contact us immediately so we can evaluate the issue and provide a suitable solution.
Depending on the situation, we may offer a replacement, partial refund, or full refund.
Non-Returnable Items
We do not accept returns for:
• Used items
• Items damaged due to misuse, improper care, or normal wear and tear
• Items returned without prior approval
• Sale items or promotional items, unless they arrive damaged, defective, or incorrect
• Gift cards, if applicable
Exchanges
We do not offer direct exchanges. If you receive a damaged, defective, or incorrect item, please contact us and we will review the issue for a possible replacement or refund.
Refunds
If your refund is approved, it will be processed back to your original payment method.
Refund processing time may vary depending on your bank or payment provider. In most cases, refunds may take 5–10 business days to appear in your account after approval.
If more than 15 business days have passed since your refund was approved, please contact us at support@pickorapicks.com.
Contact
For any return, refund, or order-related questions, please contact us at:
Email: support@pickorapicks.com
We are committed to resolving issues fairly and as quickly as possible.