Terms of service

Terms of Service – Pickora

OVERVIEW

Welcome to Pickora.

The terms “we,” “us,” and “our” refer to Pickora. Pickora operates this store and website, including all related information, content, features, tools, products, and services, in order to provide customers with a curated online shopping experience.

Pickora is powered by Shopify, which enables us to provide our online store and related services to you.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, and Shipping Policy, describe your rights and responsibilities when you visit, interact with, use, or make a purchase from our website.

By accessing or using our website and services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you should not use or access our website or services.

SECTION 1 – ACCESS AND ACCOUNT

By using our website, you represent that you are at least the age of majority in your state, province, or country of residence.

To use certain features of our website or to place an order, you may be asked to provide information such as your name, email address, billing address, shipping address, phone number, and payment information.

You agree that all information you provide is accurate, current, and complete. You are responsible for maintaining the confidentiality of your account information and for all activity that occurs under your account.

You may not transfer, sell, assign, or license your account to any other person.

SECTION 2 – OUR PRODUCTS

Pickora offers curated lifestyle, household, practical, gift, and novelty products through our online store.

We make every effort to display product information, descriptions, images, pricing, and availability as accurately as possible. However, product colors, sizes, details, or appearances may vary slightly due to device settings, screen display differences, photography lighting, or product updates.

All product descriptions, prices, promotions, and availability are subject to change at any time without notice.

We reserve the right to discontinue any product, limit product quantities, or restrict sales to any person, geographic region, or jurisdiction at our discretion.

SECTION 3 – ORDERS

When you place an order on our website, you are making an offer to purchase the selected products.

Pickora reserves the right to accept, decline, cancel, or modify any order for any reason, including but not limited to product availability, payment issues, suspected fraud, pricing errors, shipping restrictions, incorrect product information, or other business reasons.

Your order is not accepted until we confirm acceptance and process your payment.

Please review your order carefully before submitting it. Once an order has been accepted, processed, or shipped, we may be unable to modify or cancel it.

If we cancel or make changes to an order, we will attempt to notify you using the email address, billing information, shipping information, or phone number provided at checkout.

Purchases are subject to our Return & Refund Policy and Shipping Policy.

You agree that your purchases are for personal or household use and not for unauthorized commercial resale or export.

SECTION 4 – PRICES AND BILLING

Prices, discounts, promotions, and product availability are subject to change without notice.

The price charged for a product will be the price shown at the time your order is placed, as reflected in your order confirmation email.

Unless otherwise stated, prices do not include taxes, shipping fees, customs duties, import taxes, or other applicable charges.

You agree to provide current, complete, and accurate payment and account information for all purchases made through our website.

You represent and warrant that:
• The payment information you provide is true, correct, and complete
• You are authorized to use the payment method provided
• Charges incurred by you will be honored by your payment provider
• You agree to pay all charges related to your order, including product price, shipping fees, taxes, and any applicable charges

SECTION 5 – SHIPPING AND DELIVERY

We will make reasonable efforts to process and ship orders in a timely manner.

Delivery times shown on our website are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, incorrect or incomplete addresses, weather, holidays, high order volume, or events outside our control.

Customers are responsible for providing a complete and accurate shipping address at checkout.

Pickora is not responsible for lost, delayed, returned, or undeliverable packages caused by incorrect or incomplete shipping information provided by the customer.

Once an order has been transferred to the shipping carrier, risk of loss may pass to the customer, subject to applicable law.

SECTION 6 – RETURNS AND REFUNDS

Returns, replacements, refunds, and related support requests are handled according to our Return & Refund Policy.

Because our products may be shipped through international logistics, we do not accept physical returns for buyer’s remorse, change of mind, incorrect item selection, wrong size/color ordered, or other customer-related reasons.

Please do not send items back without contacting us first. Unauthorized returns will not be accepted or refunded.

If your item arrives damaged, defective, incorrect, lost in transit, or significantly delayed beyond the estimated delivery timeframe, please contact us at support@pickorapicks.com with your order number and supporting photos or videos where applicable.

SECTION 7 – INTELLECTUAL PROPERTY

All content on our website, including but not limited to text, images, graphics, logos, product names, product descriptions, videos, designs, layouts, icons, product reviews, and other materials, is owned by Pickora, its affiliates, partners, or licensors and is protected by applicable intellectual property laws.

You may access and use our website for personal, non-commercial purposes only.

You may not copy, reproduce, distribute, modify, publish, display, transmit, sell, license, or exploit any part of our website or content without our prior written permission.

Pickora names, logos, product names, designs, and slogans are trademarks or brand assets of Pickora or its licensors. You may not use them without our prior written consent.

All other trademarks, names, logos, and brands appearing on our website belong to their respective owners.

SECTION 8 – THIRD-PARTY TOOLS AND LINKS

We may provide access to third-party tools, apps, features, services, or links through our website.

These third-party tools and links are provided “as is” and “as available.” We do not control and are not responsible for third-party websites, services, content, accuracy, privacy practices, security, or policies.

Your use of any third-party tools or websites is entirely at your own risk. You should review the terms and policies of any third-party provider before using their services or making a transaction.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Pickora is powered by Shopify, which enables us to provide our online store and related services.

However, any sales and purchases made through our store are made directly with Pickora. By using our website and services, you acknowledge and agree that Shopify is not responsible for any aspect of sales, purchases, products, shipping, refunds, injuries, damages, losses, or disputes between you and Pickora.

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Pickora.

SECTION 10 – PRIVACY POLICY

All personal information we collect through our website and services is subject to our Privacy Policy.

By using our website and services, you acknowledge that you have read and understood our Privacy Policy.

Because our store is hosted by Shopify, Shopify may collect and process certain personal information related to your access to and use of our website in order to provide and improve services.

Please review our Privacy Policy for more information about how Pickora, Shopify, and our service providers collect, use, and disclose personal information.

SECTION 11 – FEEDBACK, REVIEWS, AND USER CONTENT

If you submit, upload, post, email, or otherwise provide reviews, comments, suggestions, ideas, photos, videos, testimonials, or other content, you grant Pickora a worldwide, royalty-free, transferable, sublicensable, perpetual license to use, reproduce, modify, publish, translate, distribute, display, and promote such content in any media.

You represent and warrant that:
• You own or have the necessary rights to submit such content
• Your content does not violate any third-party rights
• Your content is accurate and not misleading
• Your content does not contain unlawful, abusive, defamatory, obscene, or harmful material
• Your content does not contain viruses, malware, or other harmful code

We may, but are not obligated to, monitor, edit, or remove content that we determine to be unlawful, offensive, misleading, inappropriate, or in violation of these Terms.

SECTION 12 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, offers, shipping charges, delivery times, availability, or other content.

We reserve the right to correct any errors, inaccuracies, or omissions and to change, update, or cancel orders if any information is inaccurate at any time, without prior notice, including after an order has been submitted.

SECTION 13 – PROHIBITED USES

You may use our website and services only for lawful purposes.

You agree not to use our website or services:
• For any unlawful, fraudulent, or malicious purpose
• To violate any applicable laws, regulations, or rules
• To infringe upon or violate our intellectual property rights or the rights of others
• To harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others
• To submit false or misleading information
• To upload or transmit viruses, malware, or harmful code
• To collect or track personal information of others
• To spam, phish, pharm, pretext, crawl, scrape, or otherwise misuse the website
• To interfere with or bypass security features of the website
• To impersonate another person or entity
• To use automated tools, bots, scraping tools, or data extraction methods without our permission

We reserve the right to suspend, restrict, or terminate your access to our website or services if we determine that you have violated these Terms.

SECTION 14 – AUTOMATED ACCESS

No bot, crawler, scraper, AI tool, automated system, or semi-automated system may access, use, scrape, extract, copy, or interact with our website in a way that violates these Terms, disrupts our services, bypasses security measures, collects personal information, or places an unreasonable load on our systems.

We reserve the right to limit, block, suspend, or otherwise restrict automated access to our website at any time.

SECTION 15 – TERMINATION

We may terminate this agreement or your access to our website or services at any time, without notice, if we determine that you have violated these Terms or if we choose to discontinue services.

You will remain liable for all amounts due up to and including the date of termination.

The provisions of these Terms that by their nature should survive termination will continue to apply, including but not limited to intellectual property, disclaimers, limitation of liability, indemnification, governing law, and privacy-related provisions.

SECTION 16 – DISCLAIMER OF WARRANTIES

Our website, services, and products are provided “as is” and “as available,” unless otherwise expressly stated.

We do not guarantee, represent, or warrant that:
• Your use of our website or services will be uninterrupted, timely, secure, or error-free
• Product information will always be accurate, complete, or current
• Products will meet every individual expectation
• Any errors in the website or services will be corrected immediately

To the fullest extent permitted by law, Pickora disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above limitations may not apply to you.

SECTION 17 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Pickora, our partners, directors, officers, employees, affiliates, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any direct, indirect, incidental, punitive, special, consequential, or similar damages arising from your use of our website, services, or products.

This includes, but is not limited to, lost profits, lost revenue, lost savings, loss of data, replacement costs, product misuse, shipping delays, website errors, or any claim related to your use of our services or products.

Some jurisdictions do not allow limitations of liability for certain damages, so some of the above limitations may not apply to you.

SECTION 18 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Pickora, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from any claims, losses, damages, liabilities, costs, or expenses, including reasonable attorneys’ fees, arising out of:

• Your breach of these Terms of Service
• Your violation of any law or regulation
• Your violation of any third-party rights
• Your misuse of our website, services, or products

We reserve the right to control the defense and settlement of any claim subject to indemnification, and you agree to cooperate with us in such defense.

SECTION 19 – SEVERABILITY

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms.

Such determination shall not affect the validity and enforceability of the remaining provisions.

SECTION 20 – WAIVER AND ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms of Service, together with any policies posted on our website, constitute the entire agreement between you and Pickora regarding your use of our website and services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 – ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent.

We may assign, transfer, or delegate these Terms and our rights and obligations without restriction and without notice to you.

SECTION 22 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide services to you shall be governed by and interpreted in accordance with applicable laws in the jurisdiction where Pickora operates, without regard to conflict of law principles.

SECTION 23 – CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website.

It is your responsibility to check this page periodically for changes. Your continued use of or access to our website and services following the posting of any changes constitutes acceptance of those changes.

SECTION 24 – CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at:

Pickora
Email: support@pickorapicks.com

We are committed to providing a safe, reliable, and fair shopping experience for every customer.